Mk99 FAQ — answers to all your questions

No. Each person may only open one account on mk99. Attempting to create multiple accounts using the same phone number or email may result in all accounts being closed and balances forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered email or phone number. A reset link or OTP will be sent to you. Use it to set a new password — the whole process takes under 5 minutes.

After registering, you'll need to verify your email address or phone number. Your account won't be fully activated until verification is complete. If you don't receive a verification code, use the "Resend" option or contact support.

KYC (Know Your Customer) is an identity verification process. You don't need to complete KYC to play games, but it must be done before making a withdrawal. Simply upload a photo of your NID or passport. Verification is typically completed within 24 hours.

An account may be suspended due to incomplete KYC verification, unusual activity, or a policy violation. The reason will be displayed at login. Contact mk99 support — they'll explain the cause and help resolve it.

The minimum deposit on mk99 is just BDT 200. That's all you need to start playing games and claim your welcome bonus.

mk99 supports deposits via mobile banking, bank transfer, and electronic wallets. Available methods are updated from time to time — check the deposit page for the latest options.

In most cases, deposits are credited instantly. Mobile banking and e-wallet transfers typically reflect within 1–5 minutes. Bank transfers may take a little longer.

mk99 does not charge any fees on deposits. However, your payment provider (mobile banking or bank) may apply their own transfer fees. Check your payment provider's fee policy before making a deposit.

If more than 15 minutes have passed, contact mk99 support with your transaction slip or screenshot. Providing the transaction reference number, amount, and time will help us resolve it faster.

For accounts with completed KYC, withdrawals are generally processed within 3–15 minutes. In some cases it may take longer — bank transfers can be slower at night or on bank holidays.

The minimum withdrawal amount is BDT 500. The maximum varies depending on your account level and payment method. See the withdrawal page for full details.

Common reasons include:

• KYC verification not completed
• Bonus wagering requirement not met
• Account information verification required
• Temporary payment method issue

If none of these apply, please contact support.

Bonus balance cannot be withdrawn directly. You must first meet the wagering requirement for that bonus. Once the wagering is complete, any winnings can be withdrawn. Each bonus has its own terms — check the promotions page for details.

Withdrawals are always sent to your registered payment account. Transfers to third-party accounts are not permitted. This rule is strictly enforced for security purposes.

mk99 offers:

• Slot Games — classic & video slots
• Fish Game — the popular shooting-style game
• Live Casino — play with real dealers
• Table Games — baccarat, roulette, blackjack
• Sports Betting — cricket, football, and more

Yes. All games on mk99 are mobile-optimized and run smoothly on both Android and iOS devices. For an even better experience, download the mk99 mobile app.

All games on mk99 come from licensed game providers. Results are determined entirely at random and impartially using RNG (Random Number Generator) technology, which is regularly audited by independent third-party auditors.

If you lose connection mid-game, the result is saved on the server. When you reconnect, you will see the current game state. If anything seems off, check your game history or contact support.

Download the mk99 app directly from the website. Android users can download and install the APK file. iOS users can access the platform via the web app.

Once you make your first deposit after registering, the welcome bonus will be automatically credited to your account. No separate code is needed to claim it. Full bonus terms and conditions are available on the promotions page.

Wagering requirements mean you must use the bonus amount as a bet a set number of times. For example, a 30x wager requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets. This is met gradually as you play.

Regular login and gameplay can earn you daily bonuses, weekly cashback, and special event bonuses. Check the promotions page regularly and keep notifications turned on.

Yes, you can cancel a bonus if you choose to. However, any winnings earned from that bonus will also be forfeited. Only your original deposit balance will remain.

Yes. mk99 uses SSL encryption to keep all data secure. Your personal and payment information is never shared with any third party. See our privacy policy for full details.

Change your password immediately and notify mk99 support. The support team will investigate any unusual activity on your account. If necessary, your account can be temporarily locked.

mk99 offers: deposit limits, loss limits, session time limits, reality checks, cooling-off periods, and self-exclusion. All these tools are available free of charge from your account settings.

Absolutely not. mk99 is strictly for adults (18+). Age is confirmed during KYC verification. If an underage user is identified, the account will be closed.