Mk99 Terms and Conditions

By accessing the mk99 platform or creating an account, you are considered to have fully accepted these Terms & Conditions. These terms constitute a legally binding agreement between mk99 and you.

Mk99 is an internationally licensed online gaming platform offering a range of services including slots, fish games, Live Casino, and Sports Betting.

Mk99 reserves the right to amend these Terms & Conditions. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Registration Terms

The following conditions must be met to open an account on mk99:

• Must be at least 18 years of age.
• Accurate and valid personal information must be provided.
• Each individual may only create one account.
• Registration is not permitted from countries where online gaming is prohibited by law.
• Opening multiple accounts from the same IP address is strictly prohibited.

Account Security

You are responsible for keeping your account password and login credentials confidential. If you suspect unauthorized access, notify mk99 immediately.

Mk99 follows internationally recognized Anti-Money Laundering (AML) standards. For this reason, all users must complete KYC verification before making a withdrawal.

Required Documents

• Proof of Identity: National ID (NID), passport, or driving license.
• Proof of Address: Utility bill or bank statement (issued within the last 3 months).
• Payment Verification: Proof of ownership of the withdrawal method.

KYC verification typically takes 24–48 hours. If there is a delay, please contact the support team.

Deposit Terms & Conditions

A registered account is required to make deposits on mk99. Only payment methods in your own name may be used.

• Minimum deposit amount: BDT 200
• Maximum single deposit: subject to applicable limits
• Deposits can be made via mobile banking or bank transfer.
• Deposits from third-party accounts will not be accepted

Deposit Processing

Most deposits are credited to your account instantly. Bank transfers may take a little longer. If a deposit is delayed due to a technical issue, please contact support with proof of the transaction.

To make a withdrawal on mk99, the following conditions must be met:

• KYC verification must be completed.
• Minimum withdrawal amount: BDT 500
• The wagering requirement on bonus funds must be met.
• Withdrawals are only available via the same method used for the original deposit.

Withdrawal Timeframes

Withdrawal requests are typically processed within 3 minutes. However, if KYC verification is required, it may take up to 24–48 hours.

The following general conditions apply to all mk99 bonuses and promotions. Each bonus may also carry its own specific terms.

General Bonus Terms

• A specific wagering multiplier applies to each bonus (typically 15x–30x).
• Wagering must be completed within a specified period after the bonus is activated.
• The same bonus cannot be claimed across multiple accounts belonging to the same person or household.
• Bonus codes can only be used once.
• Some bonuses apply to specific games only — they will not work on other games.

Reasons for Bonus Cancellation

• Claiming bonuses through fraudulent means.
• Using the same bonus across multiple accounts.
• If evidence of a terms violation is found.

All games on mk99 use certified RNG (Random Number Generator) technology. Every game outcome is entirely random and verified by an independent third party.

What to Do in Case of a Technical Issue

If a game is interrupted due to a lost internet connection or a server error, the system will attempt to resume the game from its last valid state.

• For any unresolved games due to a server error, please contact support.
• Mk99 is not responsible for issues caused by the user's own connection problems.
• Any disputes regarding game outcomes must be raised within 72 hours.

The following activities are strictly prohibited on the mk99 platform. If any such activity is detected, the account will be immediately suspended and the balance may be forfeited.

• Creating or operating multiple accounts.
• Use of bots, scripts, or automated software.
• Money laundering or suspicious financial activity.
• Abuse or misuse of the bonus system.
• Exploiting game glitches or bugs.
• Unauthorized access to another user's account.
• Abusive or harassing behavior.

Mk99 firmly believes that gaming is for entertainment only. The well-being and peace of mind of our users is our top priority.

Available Tools & Resources

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a maximum session time for continuous gameplay.
• Loss Limit: Set a limit to stop automatically after a specified amount of losses.
• Cooling-Off Period: Take a break for anywhere from 24 hours to 30 days.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account.

If you think you may have a gambling problem Responsible Gaming You can find detailed support on the page.

Mk99 reserves the right to temporarily or permanently close an account under the following circumstances:

• Serious breach of these Terms & Conditions.
• Evidence of fraudulent activity.
• Registering with false information.
• Suspicious financial transactions.
• At the user's own request.

Account Closure by User

You may close your account at any time. Please withdraw any remaining balance before doing so. Bonus funds will be forfeited upon closure.

Mk99 reserves the right to update these Terms & Conditions, in part or in full, at any time. Users will be notified of significant changes via email or through the platform.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. If you do not agree to the changes, you have the option to close your account.

Contact

If you have questions about these Terms & Conditions or need assistance, please contact the mk99 support team. Our Bengali support is available 24/7.