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Mk99 Privacy Policy

This document explains how seriously we take your personal data. It clearly describes how mk99 collects, uses, and protects your information — in plain, straightforward language.

Last Updated: January 2026
Language: English
GDPR Compliant
Our Core Commitment

Our Commitment to Protecting Your Data

Your Data Is Never Sold

Mk99 never sells your personal information to third parties. Your name, address, and financial details are kept completely private and secure.

SSL 256-bit Encryption

Every data transmission is secured with bank-grade TLS 1.3 protocol, ensuring your information cannot be read by anyone while in transit.

Minimal Data Collection

Mk99 only collects information that is necessary to provide its services. Unnecessary data is neither requested nor stored.

Your Control

You have the right to view, correct, and delete your personal information. You can exercise these rights at any time by contacting our support team.

Cookie Transparency

Mk99 is transparent about which cookies it uses and why. You also have the option to disable non-essential cookies.

International Standards

Our Privacy Policy is built to comply with GDPR and international data protection standards. Regular third-party audits are conducted.

Contents

Privacy Questions?

Our support team is here to help.

View FAQ
Section 1

Introduction & Scope

When you use the mk99 platform, you share certain personal information with us. This Privacy Policy explains in detail what we collect, how we use it, and how we keep it secure.

This policy applies to the mk99 website (mk99.si), mobile app, and all related services. By using the mk99 platform, you are considered to have accepted this Privacy Policy.

Your Data, Your Control: mk99 believes your personal data belongs to you. We only use the information needed to improve the quality of our services.

Section 2

Types of Data Collected

Mk99 may collect the following types of information:

Data Type Example Purpose
Identity Information Full name, date of birth, NID number KYC Verification
Contact Information Email, phone number Account Management
Financial Information Transaction History Payment Processing
Technical Information IP, device type, browser Security & Analytics
Gaming Information Game history, session data Service Improvement
Section 3

How Data Is Collected

Direct Collection

You provide information directly when you register, create an account, make a deposit, or contact support. This information is shared entirely at your own discretion.

Automated Collection

Some information is collected automatically while you use the mk99 platform:

  • Log files — access times, page visits, and error reports.
  • Device information — operating system, browser version.
  • Cookies and tracking technologies — for session management.

Please Note: mk99 never stores your bank password, payment card PIN, or full financial account details.

Section 4

How Your Information Is Used

Mk99 uses the information it collects for the following purposes:

  • Account Management: Managing logins, profile updates, and security verification.
  • Service Delivery: Gaming sessions, payment processing, and withdrawals.
  • Contact: Important updates, promotional offers, and support.
  • Legal Compliance: KYC verification and financial audit.
  • Security: Fraud detection and account protection.
  • Service Improvement: Analyzing user experience and developing new features.

We never share your data with third parties for advertising purposes without your consent. You can unsubscribe from marketing emails at any time.

Section 5

Data Sharing & Third Parties

Mk99 may share information with third parties under specific circumstances and strict contractual agreements:

When Data May Be Shared

  • Payment Processors: Only the information strictly necessary to process transactions.
  • Game Providers: Minimum information required to manage game sessions.
  • Legal Authorities: In cases involving a court order or government investigation.
  • Security Verifier: Third-party audit organizations.

Mk99 never sells your data to marketing agencies, data brokers, or any third party for commercial purposes.

Section 6

Data Protection Methods

Mk99 follows the highest industry standards to protect your data. Our security measures include:

  • TLS 1.3 Encryption: All data transfers are secured.
  • AES-256 Storage Encryption: Data stored on our servers is encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall & DDoS Protection: Protecting servers from external attacks.
  • Regular Security Audits: Penetration testing conducted by third parties.
  • Separate Databases: Sensitive data is stored in a separate encrypted database.

In the Event of a Data Breach: In the event of a security breach, mk99 will notify affected users within 72 hours and take all necessary action.

Section 7

Cookie Policy

Mk99's website and app use cookies — small text files stored in your browser.

Cookie Types

  • Essential Cookies: Required for login sessions and security. Disabling these will prevent the platform from functioning.
  • Functional Cookies: To remember your preferences, language, and settings.
  • Analytics Cookies: To analyze user behavior and improve our services.

Non-essential cookies can be disabled through your browser settings. However, disabling essential cookies may cause certain features to stop working.

Section 8

Data Retention Period

Mk99 does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account Information: 5 years after account closure (as required by law).
  • Transaction Records: 7 years (in compliance with financial regulations).
  • KYC Documents: 5 years (in accordance with AML policy).
  • Log Files: 90 days.
  • Gaming Session Data: 1 year.

Once the retention period expires, your data is securely deleted or converted into an anonymized format.

Section 9

Your Right to Privacy

As an mk99 user, you have the following rights:

Right of Access The right to know what information we hold about you.
Right to Rectification Right to correct inaccurate or outdated information.
Right to Erasure Request deletion of your information under certain conditions.
Right to Restrict Processing Request to temporarily restrict the use of your information.
Right to Data Portability The right to download your data.
Right to Object Object to the use of your information for specific purposes.

To exercise these rights, contact us at [email protected]. We will respond within 30 days. Please note that in some cases, legal obligations may prevent us from fulfilling certain requests.

Section 10

Protection of Minors

Mk99 strictly ensures the protection of users under 18. Our platform is for adults only.

  • Age is verified at the time of registration.
  • Identity verification is mandatory as part of the KYC process.
  • Suspicious accounts are subject to investigation.
  • We do not knowingly collect information from minors.

If you believe a minor is using mk99, please contact support immediately. The account in question will be closed without delay.

Section 11

Policy Changes & Contact

Mk99 may update this Privacy Policy at any time. For significant changes, you will be notified by email or platform notification.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. The effective date of the latest policy update will always be displayed at the top of the page.

Contact

For any privacy-related questions or requests:

Data Protection Officer (DPO): [email protected]
Support Email: [email protected]
Response Time: Within 30 business days

Join a Safe & Transparent Platform

Mk99 takes your privacy seriously. Enjoy gaming with complete peace of mind.

Register Terms and Conditions

For users aged 18 and above. Please gamble responsibly.

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