Your well-being is our responsibility

Mk99 Responsible Gaming Guidelines

Gaming is for enjoyment — it should never be a source of stress. mk99 has all the tools and support you need to play safely and mindfully.

24/7 Support
Limit Tools
Self-Exclusion
Quick actions
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Take a Break
Set a Cooling-Off Period
💰
Set a Limit
Set deposit and loss limits
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Get Support
Contact Support Team
Safety tools

Mk99 Responsible Gaming Tools

Mk99 provides these tools free of charge to help you stay in control of your gaming experience

Deposit Limit

Set a daily, weekly, or monthly maximum deposit limit. Once the limit is reached, the system will automatically block any new deposits.

Loss Limit

Your gaming session will automatically end once you reach a set loss amount, protecting you before you go over budget.

Session Time Limit

Decide in advance how long you want to play in one sitting. You'll receive a reminder or your session will end when the time is up.

Cooling-Off Period

Take a voluntary break for anywhere between 24 hours and 30 days. You won't be able to log in during this period, but withdrawals will still be available.

Self-Exclusion

Exclude yourself from the platform for 6 months, 1 year, or permanently. No new accounts can be opened during this period.

Reality Check

A summary of your gaming session is shown at set intervals, so you can see how long you've played and how much you've spent.

More Details

What is responsible gaming and why does it matter

Online gaming can be a great source of entertainment. Played the right way, it's a fantastic way to spend your time. But for some people, gaming can become a problem. Responsible gaming at mk99 means enjoying the experience mindfully — within your own budget and time limits.

We believe gaming should always be a source of joy. When it starts causing stress, anxiety, or financial trouble, it's no longer entertainment. That's why mk99 treats responsible gaming not just as a policy, but as a culture.

Early signs of problem gaming

People often don't realize when their gaming habits are heading in the wrong direction. Ask yourself the following questions:

  • Do you feel restless or irritable when you're not gaming?
  • Finding yourself spending more than your set budget?
  • Do you play more to try to recover your losses?
  • Have you tried to cut back on gaming but couldn't?
  • Hiding your gaming from family or friends?
  • Have you used money meant for essential expenses on gaming?

If you answered yes to two or more questions, you should use mk99's responsible gaming tools and seek support.

Build Healthy Gaming Habits

Follow these simple guidelines for a better gaming experience:

  • Set a budget and time limit before you start playing.
  • Only spend money you can afford to lose.
  • Avoid gaming when you're tired or under stress.
  • Don't play more in an attempt to chase your losses.
  • Take regular breaks and spend time on other activities.
  • Review your gaming statistics regularly.
Warning Signs

How to recognize your gaming situation

Green — Healthy Status
  • Playing within budget
  • Not playing beyond your set time
  • Gaming is a small part of life
  • Don't get discouraged by losses
Yellow — Caution Needed
  • Occasionally going over budget
  • Playing longer than planned
  • Feeling the urge to chase losses
  • Gaming is constantly on your mind
Red — Time to Get Help Now
  • Spending money set aside for essential expenses on gaming
  • Neglecting family or work
  • Unable to stop playing
  • Borrowing money to fund your gaming

Keep in mind: If you're showing red warning signs, contact mk99 support right away. Use self-exclusion and seek professional help.

How to do it

Steps to Set a Limit

1
Log in to your account

Log in to your account on the mk99 website or app.

2
Go to Profile Settings

Click the profile icon in the top right corner and look for the "Responsible Gaming" menu.

3
Select your preferred limit

Deposit, loss, session, or self-exclusion — choose whichever option suits your needs.

4
Enter amount or duration

Set a daily, weekly, or monthly limit or choose your break duration.

5
Confirm

Once confirmed, your limit will take effect immediately. Lowering a limit is instant; increasing one has a 24-hour delay.

Important: Lowering your limit takes effect immediately. However, increasing a limit has a 24-hour cooldown to prevent impulsive overspending.

Self-Exclusion

How Self-Exclusion Works

Self-exclusion is the most powerful responsible gaming tool available. It lets you voluntarily block yourself from accessing mk99.

6-Month Break

Lock your account for 6 months to step away from temporary problems.

Temporary
1-Year Break

If you need an extended break, you can keep your account closed for up to 1 year.

Medium-Term
Permanent Closure

If you want to stop gaming permanently, close your account entirely.

Permanent
Help from Support

If you're unsure about any settings, contact support and they'll set it up for you.

Support
Check for yourself

Check your gaming habits

Ask yourself these questions and answer honestly — this is just for you.

Question 1

Have you ever felt guilty or ashamed during or after a gaming session?

Question 2

Has gaming ever caused friction in your relationships with family or friends?

Question 3

Did you exceed your set gaming budget last month?

Question 4

After a big loss, did you feel the urge to win it back and keep playing?

Question 5

Has gaming ever affected your sleep, eating, or work?

If two or more answers are 'Yes'...

Use mk99's self-help tools or reach out to our support team. Your well-being comes first.

Learn more
FAQs

Responsible Gaming FAQ

Yes, lowering your deposit limit takes effect immediately. However, increasing it requires a 24-hour cooldown period. This delay is there to protect you from making impulsive decisions.

Yes, you can still withdraw your balance during self-exclusion. Only placing new bets and making deposits will be restricted. Your money is always yours.

A Cooling-Off Period is a short break ranging from 24 hours to 30 days, after which your account reactivates automatically. Self-Exclusion is a longer-term or permanent option that requires a new request to lift even after the period ends. For serious concerns, Self-Exclusion is the recommended choice.

Yes. If you believe a family member is struggling with a gaming problem, please contact mk99 support. We will provide guidance and assistance with full confidentiality.

No. If Self-Exclusion is active, any attempt to open a new account under the same identity will be detected and blocked by the system. This rule is strictly enforced.

Reality Check shows you a message every 30 minutes, 1 hour, or 2 hours with details on how long you've been playing and how much you've won or lost. It helps you pause and make more informed decisions.
mk99's Commitment

We're here for you

Mk99 is more than a gaming platform — we're building a responsible community where gaming always stays fun.

Our commitment is this: whenever we notice signs of problematic behavior in a user's gaming patterns, we will proactively reach out. Not as a warning, but as a friendly helping hand.

Responsible gaming isn't about having less fun — it's about keeping the fun sustainable and safe.

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Start safe, play responsibly

Gaming at mk99 isn't just about winning — it's about a safe, enjoyable experience that adds value to your life.

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